Return & Refund Policy

At ZBS Products, customer satisfaction is our top priority. We aim to provide high-quality hair color and skincare products. Please read our Return & Refund Policy carefully before placing an order.

Returns

We accept returns only under the following conditions:

• The product is damaged, leaked, defective, or incorrect at the time of delivery
• The issue is reported within 24 hours of receiving the parcel
• The product is unused, unopened, and in its original packaging

📸 Proof Required:
Customers must share clear photos or a video of the damaged or incorrect product along with the invoice via WhatsApp or email.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges on:

• Opened or used hair color products
• Opened skincare items
• Products damaged due to customer misuse
• Change of mind after delivery
• Color/results dissatisfaction (as results may vary by hair type and skin condition)

Refunds

Once your return request is approved:

• Refunds are processed within 7–10 working days
• Refunds are issued via:
  • Bank Transfer / EasyPaisa / JazzCash
  • Or store credit, as per mutual agreement

🚫 Cash on Delivery (COD) charges are non-refundable

Exchange Policy

• Exchanges are available only for damaged or wrongly delivered products
• Replacement will be dispatched after verification

Order Cancellation

• Orders can be cancelled before dispatch only
• Once dispatched, cancellation is not possible

Courier Responsibility

• ZBS Products is not responsible for delays caused by courier services
• In case of courier mishandling, we will assist customers in filing a claim where applicable

Contact Us

For return or refund requests, contact us within 24 hours of delivery:

📧 Email: info@zbsproducts.com
📱 WhatsApp: +92-327-4499131
🌐 Website: www.zbsproducts.com